Reservation terms

ALL CANCELLATIONS OR CHANGES TO RESERVATIONS MUST BE MADE IN WRITING BY SENDING AN EMAIL TO: INFO@MYHOLIDAYLIVIGNO.COM


 SPRING : SUPER-FLEXIBLE 3 DAYS (CONDITIONS VALID UNTIL 25/06/2021)

WE ACCEPT BOOKINGS ONLY WITH A DEPOSIT, DUE AT THE TIME OF BOOKING, IT WILL BE THE GUARANTEE OF A REAL DESIRE TO STAY.

 WE ASK FOR 30% OF THE TOTAL AMOUNT OF THE RESERVATION UPON CONFIRMATION

 WE OFFER FLEXIBILITY TO THE GUEST WITH THE POSSIBILITY TO CANCEL FREE OF CHARGE UP TO 3 DAYS BEFORE THE DATE OF STAY, FOR ANY REASON.

(REFUND WILL BE MADE WITHIN 7 DAYS)

FROM 2 DAYS TO THE DAY OF ARRIVAL LOSS OF THE WHOLE AMOUNT OF THE RESERVATION.


SUMMER: FLEXIBLE 30 DAYS (FROM 26/06/2021 TO 30/11/2021)

- WE ACCEPT RESERVATIONS ONLY WITH DEPOSIT, DUE AT THE TIME OF BOOKING, WILL BE THE GUARANTEE OF A REAL DESIRE TO STAY.

 WE ASK FOR 30% OF THE TOTAL AMOUNT OF THE RESERVATION UPON CONFIRMATION

 - WE OFFER FLEXIBILITY TO THE GUEST WITH THE POSSIBILITY TO CANCEL FREE OF CHARGE UP TO 30 DAYS BEFORE THE DATE OF STAY, FOR ANY REASON.

(REFUND WILL BE MADE WITHIN 7 DAYS)

FROM 30 DAYS TO 8 DAYS BEFORE THE DATE OF ARRIVAL LOSS OF DEPOSIT.

FROM 7 DAYS TO THE DAY OF ARRIVAL LOSS OF THE ENTIRE BOOKING AMOUNT


 WINTER: 2021 SEMI-FLEXIBLE (FROM 01/12/2021 ONWARDS)

- WE ONLY ACCEPT BOOKINGS WITH A DEPOSIT, DUE AT THE TIME OF BOOKING, IT WILL BE THE GUARANTEE OF A REAL DESIRE TO STAY.

 WE ASK FOR 30% OF THE TOTAL AMOUNT OF THE RESERVATION UPON CONFIRMATION

FROM THE CONFIRMATION TO 14 DAYS BEFORE THE DATE OF ARRIVAL, LOSS OF DEPOSIT.

FROM 13 DAYS TO THE DAY OF 'ARRIVAL LOSS OF THE ENTIRE AMOUNT OF THE RESERVATION


ATTENTION!

IN CASE OF CANCELLATIONS WITH PROVEN LIMITATIONS DUE TO COVID19 UNTIL THE DAY OF 'ARRIVAL

WE GUARANTEE THE VALIDITY OF THE DEPOSIT WITH A VOUCHER EQUAL TO THE AMOUNT PAID TO BE USED WITHIN 1 YEAR FOR A NEW RESERVATION AT OUR FLATS (MADE DIRECTLY AND NOT THROUGH O.T.A. CHANNELS).

CASES PROVIDED FOR AND UNDERSTOOD AS LIMITATIONS BY COVID19: 

  • Positivity to the COVID19 test of the participants (certified by the appropriate body)
  • Total closure of countries or states of residence of participants
  • Total closure of the Italian state or Lombardy region 
  • Mandatory quarantine of participants (certified by the relevant authority) 
  • Italy does not accept people from the client's country of origin. 

DEPOSIT: 30% OF THE TOTAL AMOUNT OF THE STAY, TAKEN AT THE TIME OF CONFIRMATION OF THE BOOKING BY CREDIT CARD OR PAID BY BANK TRANSFER BY THE CUSTOMER