- The Accommodation Policy is
set up to guarantee everyone a uniform, orderly, serene and peaceful use
of the facility. It has contractual nature between the accommodation
facility and the Guest and therefore, the request to stay in the
accommodation and the acceptance of such request by Myholiday Livigno implies
the total acceptance of these Rules.
- Failure to comply with the
Rules and further directions of the Management involves removing the
transgressor from the facility and its reporting of the fact to all the
national and international tourism organizations, unless it is also
reported to the Public Authorities if the failure to do so could possibly
imply committing a crime.
- All the specific indications
given in the placards in the ownership and / or property area of the
structure must also be observed.
- Parents (or those who legally
exercise the power) are jointly responsible for the acts committed by
their younger children within the facility and are required to supervise
them and to ensure that they maintain a polite and respectful attitude
towards others under their direct responsibility And in particular with
regard to the obligation to respect the silence, the correct use of the
baths, which can not be considered as playground or meeting place, and
the equipment made available by the Structure to its Guests. Any activity
that may cause disturbance to other Guests is prohibited. All the rules
of this contract regulation must be observed in general.
- The conduct conducted by both
older and minor children is considered to be of significant relevance and
therefore any violation of the rules of this regulation and of the common
rules of civil coexistence and of the good conduct of the structure will,
according to the judgment contractually enforced by way of Inapplicable
to the Direction, the immediate termination of the contract for the
Guest’s presence and the removal of the facility within 5 hours of the
contestation of the facts. In such a case, the management of the facility
is entitled to withhold the sums already paid and to demand the remaining
sums, including for damages, except for the right to compensation for the
greater damage.
- 1. Check-in will take place at our office located in Via
Saroch 1688, or directly in the flat, the client is requested to
communicate at least 2 days before departure an approximate time of
arrival in Livigno. Check-in is from 16:00 onwards. Arrivals after 22:00
will incur an extra charge of 50 €.
- Upon arrival, guests must
deliver their valid documents, passports or ID cards, which will be
photocopied or scanned digitally for sending data to P.S.
- Guests must provide the
balance of the reservation upon their arrival, excluding guests who, as
per regulation, have already paid the balance.
- Unaccompanied minors will only
be accepted if they have a release signed by their parents (or legally
enforceable) with their contact details and copy of their document.
- The Direction, as provided for
by the laws of the Italian Republic, has the right to expel without
notice anyone who does not respect the regulation or behaves in such a
way as to cause harm or disturbance.
- The flats are available from
16.00 on the day of arrival and are supplied complete with bed and
bathroom linen and crockery; they must be vacated by 9.00 on the day of
departure. Rates are per day, regardless of the time of arrival.
- It is forbidden by law and for
the safety and tranquility of the other guests, access to the apartments
to people who are not guests of the facility, unless expressly authorized
by the management. The presence of unauthorized extraneous persons will
promptly alert the Public Security Authorities and charge extra costs
from the first day of the reservation and, in accordance with the
contractually enforceable judgment of the Directorate, the immediate
termination of the contract For the Guest and the departure from the
facility within 5 hours of the contestation of the facts. Exceptionally,
the management of the facility is entitled to authorize the stay of
additional persons with possible costs charging by deducting them from
the sums already paid or to claim the remaining sums.
- Rates are per day regardless
of entry time.
- ADVANCED PAYMENT, BALANCE AND
CANCELLATION
- The down payment is 50% of the
amount of the stay.
- The balance of the due must be
paid within 14 days prior to check-in or with certain days in advance of
the day of arrival according to the terms and conditions of booking and
stay. At the time of the balance, the presence of animals or special
situations must be communicated to the staff of the facility.
- For the payment of the
advanced payment or the balance, the payment method is agreed between the
parties according to the periods of stay (bank transfer, credit cards
other payment methods).
- For cancellations, the full
50% deposit is charged up to 29 days before check-in and the full amount
of the stay is charged for the remaining 29 days or in case of early
departure or no show..
- Guests must pay a security
deposit of € 200,00 by pre-authorisation on a credit card to be made 5
days prior to departure. Guests who have not paid by credit card, have
run out of availability or do not have a credit card with them, are
required to make the payment in cash.
- Deposit will automatically be
refunded to cover any damages upon arrival at the property. The deposit
is NOT INCLUDED, so it can not be used as part of it.
The deposit is also fully refundable within
2 days of departure, provided the following conditions are fulfilled:
1. There was no damage to property and
context, in addition to normal depreciation and wear.
2. No damages have been incurred due to
illegal activities, pets, sub-leases or services prevented during your stay.
- All rubbish, rubbish and waste
has been disposed of in the designated collection area.
- The dishes used were
reorganized in the same apartments as they were and they were cleaned in
the wardrobes.
- All the keys are left on the
kitchen table.
- Any outstanding payment must
be made before your departure.
- No element of linen and towel
set was lost or damaged.
- Do not anticipate arrival or
late departure.
- Permits for car parks must be
left inside the unit at the time of your departure.
- The tenant has not been sent
away by the owner, or by his or her agent or law enforcement.
- SILENCE, ORDER, CONTENT AND BEHAVIOR
WITHIN THE FACILITY
- At Timetable 1pm to 3 pm and
10 pm to 08 am is prohibited any noise that may disturb the guests’ rest,
including a high voice tone. The use of radio and television is allowed
in extreme moderation and, in any case, in absolute respect for the
silence time. If, as a result of non-compliance with the above, the
intervention of the Directorate or of the Guardian and Security Personnel
will be charged or withheld from the security deposit the amount of €
50,00 per hour and as provided by the laws of the Republic Italian, the
Management has the right to eject the Customer without notice and to
report to the Public Authority.No smoking inside the facility.
- It is forbidden to use in the
apartments of the structure of any musical instrument, both classical and
electric and / or electronic.
- It is not allowed to move
furniture and furnishings from the original arrangement.
- It is not allowed to enter the
apartments with ski boots at the foot.
- It is not allowed to bring in
ski, snowboard, bicycle or other equipment.
- It is not allowed to enter
areas reserved for staff of the facility.
- It is not permitted to wax,
sharpen the blades or to carry out general maintenance on bikes or anything
within the structure except in specially designated locations by the
Management.
- Inside the structure a decent
and respectful clothing is required of the sensitivity and the modesty of
others.
- It is not allowed to damage
plants and flowers.
- It is not allowed to throw
cards and waste away from the bins.
- It is not allowed to enter
with weapons, knives, sticks or instruments considered contraband.
- The Direction, as provided for
by the laws of the Italian Republic, has the right to expel without
notice anyone who does not respect the Rules or behaves in such a way as
to cause harm or disturbance.
- The Guardian and Security
Personnel appointed by the Management, as well as the Directorate itself,
are required to enforce the Regulations to anyone. each customer in the
act of accepting hospitality in the Structure also agrees to submit to
the Authority of such staff, which is in any case obliged to always
respect the Laws of the Italian Republic and the principles commonly
accepted by our courtesy culture and good education.
- Water is a precious commodity
for every community so it is absolutely forbidden to use water for
improper use. Use is only for primary uses (personal hygiene, irrigation,
etc.). Guests at the property will take care to avoid any form of waste.
- The apartments are equipped
with central heating and pre-programmed to provide you with optimal
temperature and comfort, however, the room temperature can never exceed
22 ° C, as according to the current regulations, the temperature of the
heating of the houses can not exceed At 20 degrees, with a tolerance of 2
° C in excess.
- In the apartments, during the
winter season, there is absolutely no ban on leaving the apartment with
open windows, this behavior, in addition to creating enormous
environmental and economic damage due to the waste of thermal energy,
endangers the plant itself It could freeze in the event of a failure, and
it is not allowed to open the windows to keep the heating system in
operation with the purpose of drying any wet clothing. The customer who
does not comply with this rule will be charged an additional cost of €
50,00 per day for heating costs and may be removed from the facility as
it places the facility and the other guests at high risk.
- CARS-MOTORCYCLES AND MISCELLANEOUS
GOODS
- Motorbikes and cars must
remain in the parking area.The guest demands in contractual terms to the
Directorate the unqualified judgment on the parking of his vehicle in a
prohibited place and authorizes, from now on, any possible exception, the
forced removal and the deposit in the place chosen by the Directorate
with the aggravio in account of the cost Of the service.
- To ensure peace of mind to all
guests in the property, owners of lycra mopeds must be careful to start
their own vehicle outside the parking area near the access road.
- only in some structures and
subject to acceptance of the regulation, payment of any additional costs,
signing of release and exemption of responsibility and accepting never to
leave them alone, pets are allowed (small, medium and large dogs), for
all other animals including cats, written authorization from the
Management is required.
- Animal-borne customers are
solely responsible for the acts they carry out within the facility and
are required to monitor them and to ensure that they do not cause any
damage to people or things, they must always be kept on a leash or in
special portions in all areas Common in respect of the other guests.
- Clients who are accompanied by
animals must enforce the regulation, in particular, as regards the
obligation of silence, the animal that continues to disturb the silent
hours must immediately and compulsorily be removed from the structure.
- All animals must be
vaccinated, with evidence of vaccination updates.
- Animals should never be left
alone, both in the interior and on the balconies, in the common areas and
outside the facility.
- Guests are not allowed to
bring food and drinks to places other than the special kitchens and
dining rooms (example: in the room or outside the building).
- DO NOT THROW nothing, if not
toilet paper, in exhaust systems. Any damage caused to you in breach of
this simple rule will be withheld or charged to the customer.
- The reservation, if it was not
already, must be paid on the day of arrival.
- Cash, Credit Cards and
Bancomat are accepted in accordance with applicable laws.
- WI-FI INTERNET (available only in
some facilities)
- The property offers its
customers the option of using Wi-Fi Internet connectivity, the network
name and access password will be provided at check-in or exposed in the
apartment.
- On the day of departure the
flats must be vacated by 9:00 a.m. The keys to the flats must be handed
in at our office.
- The bill must be payed on the
day of arrival, any breakages or damages must be reported and sold before
departure.
- TRANSFER ON ARRIVAL AND DEPARTURE
- The hotel cooperates with taxi
drivers in Livigno for the transfert on arrival and departure, upon
request of the client that must be received at least 7 days before the
arrival and must contain presumably the scheduled times.
- USING THE FACILITIES SERVICES THE DAY
OF THE DEPARTURE
- Guests may use the services of
the facility up to the maximum time of release of the rooms, i.e. by 9:00
a.m. on the day of departure.
2. At
the management's discretion, guests may be granted total or partial use of the
facility's services (common areas, ski room, sauna) even after 9:00 a.m. on the
day of departure. In the case of obtaining the above-mentioned concession,
customers are required to comply with the provisions of these regulations and
the rules in force until the time of departure.can benefit from the hotel’s
facilities within the maximum number of rooms available, ie by 9 am in the
months between December and April and before 10:00 am during the remaining
months of the departure day.
- DOCTOR – INFECTIVE DISEASES
- Emergency numbers are
displayed in the apartment.
- Telephone numbers of the
medical guard and emergency call are contained in the list of useful
numbers contained in the folder in the apartment and may, however, be
requested from the facility.
- Any infectious disease must be
communicated to the Management.
- SAUNA (available only in some
facilities)
- The use of the sauna is
allowed only to guests of the structure. For sanitary hygiene reasons and
to ensure the privacy and tranquility of our guests, the use of the sauna
outside of the above mentioned times is strictly prohibited.
- For showering reasons it is
mandatory to use the shower before entering the sauna.
- Children under the age of 18
are allowed to use the sauna only if accompanied and subjected to the
parents or those exercising their homeland powers, while the use of the
sauna is not recommended for children under the age of 6 Which is only
allowed to use the sauna only if accompanied and under strict observance
of the parents or those exercising their homeland power.
- In the sauna are forbidden
shouts, shots and use of high voice tone.
- For hygienic reasons the use
of the sauna is permitted only after covering the seats with suitable
bath towels / towels. Bath towels are provided by the structure and are
assigned throughout the stay, these must be returned on the day of
departure. The towels can not be used for purposes other than the use of
the sauna.
- It is not allowed to smoke and
consume food in the sauna or in the immediate vicinity of the sauna.
- BARBECUE (available only in some
facilities)
- Barbecue use is allowed from
9:30 am to 10 pm only to guests of the property. In order to guarantee
the privacy and tranquility of the guests, it is absolutely forbidden to
use the sauna outside the hours mentioned above.
- As a result of the use of the
barbecue, guests are asked to leave everything clean, in order and make
sure the fire is off.
- The garbage after being
collected in the appropriate bags located in the apartments and in the
bathrooms must be deposited in the containers placed outside the
structure. It is not allowed to leave garbage or anything else in the
apartments, in common areas, or anywhere else outside of the designated
ones.
- The customer has to store the
kitchen utensils and the kitchen utensils after it has been thoroughly
cleaned, the amount of the reservation and the contribution to the
cleaning costs, DOES NOT INCLUDE the reorder in the apartments and the
washing of the utensils of kitchen, stoviglie, refrigerator and the take
away of the garbage .
- If the customer does not
provide cleaning as indicated above, the security deposit will be
deducted from the security deposit for the cleaning of the premises which
will never be less than € 100.00.
- The management of the
structure does not respond to the lack of objects and / or values of the
guests even in the presence of safety boxes in the apartment (each guest
is required to care for the custody of the objects owned), damage
resulting from force events (Atmospheric events, natural disasters,
epidemics, diseases, falls of trees or branches or products that fall
within the nature of the plants, wind blows, sea accidents, damage or car
theft in the parking area and in the area of the structure). For no
reason, at the time of departure, discounts will be recognized to cover
any or alleged disruption that may occur as a result of the events
described above.
- DAMAGES, THEFT AND SHORTAGES.
- Whoever damages the building,
movable property, equipment etc. It is considered legally liable under
the applicable laws. Intentional thefts, damages and damages will be
immediately denounced.
- Within the individual
apartments you will find the list of accommodation units, this list is
checked at every departure and it is the client’s responsibility to
report any check-in in case of disagreement, otherwise the customer will
be held liable for any damages.
- After departure, the property
staff will check the apartments and the costs for the replacement of any
damage or loss of keys are charged and are to be paid upon check out or
will be withheld from the security deposit.
- All thefts, damages and
ammunition can be charged up to 2 days after check out.
- MODIFICATIONS OF THE REGULATION
- The Management reserves the
right to modify this Regulation at any time, which will be displayed at
the entrance and published on the website of the facility.
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Declaration of release and exoneration of liability for those who bring a pet
I, the undersigned _____________________________________ born at
_____________________ prov. ________ on _____/_____/________ Taxpayer's code:
________________________________ residing in Via/P.zza: __________________
City:__________________(___) Zip code:__________ having booked a flat from Myholiday
Livigno Faro sas Di Rodigari Fabrizio e C, hereinafter also called
"agency" DECLARE:
1. under my own responsibility:
That the animal has a microchip (only for dogs),
I self-certify that the animal is domesticated and is free
from diseases transmissible to people or other animals that it has had all
vaccinations required by law,
that I have insurance for any damage to persons or property
caused by the animal or that I will be personally liable for any damage to
third parties caused by the animal (to other animals, persons and objects).
I release the agency from responsibility for any escapes or
injuries caused to my animal or by my animal to others,
that I have read the regulations and accept the contents and
conditions in full.
2. in the event that it causes damage or discomfort to other
clients, the agency reserves the right to ask you to terminate your stay
without any claim for reimbursement for the lost stay,
3. to exonerate the
agency from any liability, be it civil or criminal, or of any other nature
caused by the behaviour of the animal; The agency reserves the right to limit
the maximum number of animals per flat and accommodation facility and reserves
the right to terminate the holiday contract at any time and without notice to
those who do not respect the above indications. I have read the above and sign
for acceptance. Date and Signature ...............................
............................